Tuesday, August 25, 2009

Good Customer Service Still Exists

I know I didn't talk much about Stitches this year. Probably because I had not been blogging much at the time, and then it seemed too late. But one thing I did want to share was the awesome customer service I received from two of the vendors there.

Vendor #1

ImagiKnit (San Francisco)- I was looking for some Malabrigo Chunky in pink to make another Dumpling Bag for my friend Brooke who is a very fun and full-of-life preteen. The ImagiKnit booth had a lot of Malabrigo. I quickly zoned in on a skein of Shocking Pink, but it was in worsted weight. I asked one of the people working the booth if they had it in chunky. He looked, but didn't find any. Now this is where I would expect him to say " I'm sorry, but we must have sold out." Instead, he said, "We probably have some at the store. Let me call and check. If we have it, we can bring it for you tomorrow." And that's just what they did. In the craziness of the market, they went out of their way to get me one skein of Malabrigo Chunky in Shocking Pink. A perfect example that good customer service is alive and well in today's world.

Vendor #2

Purlescence Yarns (Sunnyvale, CA)- My mom offered to buy me a sweater's worth of yarn as an early birthday present. Since using the Dream in Color Classy in the Baby Tulip Cardigans, I had really wanted to make something for myself with this yarn. The color Chinatown Apple was calling my name. Both Webs and Purlescence carried Dream in Color at their booths. Purlescence had more of the Chinatown Apple. As I was looking through the skeins trying to match them the best that I could, one of the employees came up to me and offered to open them from the wrapped skein so that I could compare the colors more accurately. She stood there with her arms out while I opened the skeins and draped them around her arms. I opened every skein they had and picked the ones that matched the closest. Did I mention that this was Saturday afternoon? The busiest day of the market.

I have not yet had the pleasure to visit these two stores. But after the great customer service I received from them at Stitches, I will definitely visit them when I'm in their area and I wouldn't hesitate to recommend them to friends.

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